returns & refunds

Email hello@shophumannature.com within 30 days of delivery and tell us what went wrong.

If you are not sure of your order number, you can look it up with the email address you ordered with on our order status page.

• Unopened products in original condition may be returned for a full refund.
• Opened products may be eligible for a partial refund or store credit at our discretion. We would rather hear that a formula did not work for you than have you keep a bottle you will not finish.

Return shipping costs are the responsibility of the customer unless the return is due to our error — for example, a wrong, damaged, or missing item. If we got the order wrong, we cover the return.

Refunds are processed within 5–10 business days.

You may skip, pause, or cancel a subscription at any time from your account dashboard or by contacting us. Changes must be made at least 48 hours before your next scheduled shipment.

Cancellation takes effect at the end of your current billing cycle, and no refund is issued for the current cycle.

This page summarizes sections 5 and 6 of our terms of service, which governs in full. See also our shipping policy and frequently asked questions.

Human Nature
Portland, Oregon
hello@shophumannature.com