support
contact us
The fastest way to reach us is email: hello@shophumannature.com. We are a small team in Portland, Oregon, and we read every message.
General questions
Email hello@shophumannature.com for anything about our formulas, ingredients, sourcing, or an order you have already placed.
Many common questions are already answered on our FAQ page — shipping times, the satisfaction guarantee, how subscriptions work, and what an oxymel actually is.
Order help
- To check where an order is, use our order status page — you only need the email address you ordered with.
- To start a return or refund, see our returns & refunds policy.
- For shipping rates and delivery windows, see our shipping policy.
- To manage a subscription or update billing, visit your account.
Wholesale and practitioner
- Retailers, clinics, co-ops, and wellness centers — see wholesale inquiries.
- Licensed practitioners in acupuncture, functional medicine, and naturopathic medicine — see the practitioner program.
- To speak with someone directly about a formula, book a consultation.
Press
Journalists and editors can find brand assets, founder background, and product photography in our press kit, or email hello@shophumannature.com directly.
Accessibility
If you encounter a barrier anywhere on this site, we want to hear about it — see our accessibility statement.
Where we are
Human Nature
Portland, Oregon
hello@shophumannature.com